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Privacy & Cookie Policy

Last Updated: 10th February 2025

1. Introduction

At Floor Shack LTD (Company No. 15469904), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions regarding this policy, please contact us at:

Email: info@floorshack.com
Phone: 0191 2809406
Registered Address: 26 Woolsington Rd, North Shields, NE29 8RU

2. What Data We Collect

When you interact with our website or make a purchase, we may collect the following personal data:

  • Name – To identify you and personalise our services.
  • Email Address – To communicate with you regarding orders, support, and marketing (if consent is given).
  • Phone Number – For order-related queries and customer service.
  • Billing & Shipping Address – To process and deliver your orders.
  • Payment Details – We do not store payment card details; transactions are securely processed via third-party payment providers.
  • IP Address & Cookies – For website analytics, fraud prevention, and improving user experience.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Processing Orders and Payments – To fulfil purchases and provide order confirmations.
  • Delivering Products and Services – To ensure accurate and timely delivery of your items.
  • Providing Customer Support – To respond to queries, returns, and complaints.
  • Marketing Communications – To send promotional emails only if you have opted in.
  • Fraud Prevention and Security – To protect against unauthorised access and fraudulent activity.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics. By continuing to use our website, you consent to the use of cookies as outlined below.

  • Website Functionality – Essential cookies that enable site navigation and performance.
  • Analytics (Google Analytics) – We use Google Analytics to track website performance, user interactions, and trends. This helps us improve our services.
  • Marketing (Remarketing Ads) – Cookies may be used for personalised advertising and retargeting campaigns.

We recommend users manage cookies via their browser settings or via our cookies consent banner. Most browsers allow you to block or delete cookies as needed.

If you would like assistance with managing cookies, please contact us at info@floorshack.com.

5. Data Storage & Security

We take appropriate measures to ensure the security of your personal data.

  • Secure Servers – Personal data is stored on protected servers with restricted access.
  • Encrypted Payment Transactions – All payments are processed securely via third-party platforms, ensuring sensitive information is encrypted.
  • Restricted Access – Personal data is only accessible by authorised personnel, including our Data Controller.
  • Data Retention – Customer data is stored for a minimum of six years for tax and legal compliance. However, users may request data removal as outlined below.

6. Users’ Rights & Control Over Data

Under UK GDPR, users have specific rights regarding their personal data:

  • Access – Customers can request a copy of their personal data.
  • Correction – Customers can ask for inaccurate data to be corrected.
  • Deletion – Customers can request data deletion (“right to be forgotten”), subject to legal obligations such as tax record-keeping.
  • Objection – Customers can opt out of direct marketing communications at any time.

To exercise these rights, please email info@floorshack.com with your request.

7. Contact Information

If you have any questions regarding our privacy practices, how your data is handled, or if you wish to exercise your rights under UK GDPR, please contact us using the details below:

Floor Shack LTD
Company Number: 15469904
Email: info@floorshack.com
Phone: 0191 2809406
Registered Address: 26 Woolsington Rd, North Shields, NE29 8RU

We aim to respond to all privacy-related inquiries promptly and in compliance with applicable data protection laws.